find the right bpo

Tier 3 Solutions delivers seamless business process outsourcing to US based companies with the best quality and best value BPO providers in the market.

We tailor fit a support model to meet your requirements and lead you step by step through the transitioning your operations to a near or far shore location. This allows you to focus on the core competence of your business and still deliver operational excellence at a reduced cost.

benchmark & improve quality

Measuring your business is the first step to managing it better. Tier 3 Solutions delivers the operational metrics you need to quickly spot  opportunities.

  • Customer Satisfaction Surveys
  • Operational Metrics
  • Introduce Standards (e.g. PCI, Six Sigma)

service improvement

Every customer interaction is an opportunity to strengthen the relationship with your clientele. Tier 3 Solutions helps you how to make the most of it.

  • Tailor Fit Multi-Tiered Support Model
  • Improve Customer Retention
  • Extend Support Hours / Additional Languages

Cost reduction

Cost reduction does not have to be a painful experience
that reduces customer service. Let Tier 3 Solutions show you how.

  • Telecom, Licensing & Taxes Costs
  • Operational Rightsizing
  • Reduce Repeat Service Calls

revenue growth

Tier 3 Solutions offer several proven methods of growing your business via your current customer support model and through outbound campaigns.

  • Lead Generation
  • Client Acquisition
  • Up Sale Campaigns